Privacy Policy

Last Updated: [1st March 2025]

Thank you for visiting our website. This Privacy Policy explains how [Your Hotel Name] ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website and services. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when making a reservation, signing up for newsletters, contacting us, or interacting with our website. This may include:

Contact details: Name, email address, phone number, and mailing address.
Reservation details: Check-in/check-out dates, room preferences, payment information, and special requests.
Identification information: Government-issued identification may be required at check-in.

Non-Personal Information

We also collect non-personal information automatically, including:

Usage Data: Details of how you access and use our website.
Device Information: IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: Information collected through cookies to improve your experience and analyze website traffic.

2. How We Use Your Information

We use your personal information for the following purposes:

Reservation Management: To process your bookings, manage reservations, and communicate with you regarding your stay.
Customer Service: To respond to inquiries, provide support, and personalize your experience.
Payment Processing: To process transactions securely through our payment partners.
Marketing and Promotions: To send you newsletters, offers, and updates (with your consent where required).
Website Improvement: To analyze website usage and improve our services.
Legal Obligations: To comply with applicable laws and regulations, as well as for fraud prevention and risk management.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processors, booking platforms, IT services). These providers are obligated to protect your information.
Legal Compliance: If required by law, regulation, or legal process.
Business Transfers: In connection with a merger, sale, or other corporate transactions, your information may be transferred to the involved parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies help us:

Remember your preferences.
Analyze website traffic.
Provide personalized content and offers.

You can control cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no security system is impenetrable, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction: Request access to or correction of your personal data.
Deletion: Request the deletion of your personal information, subject to legal obligations.
Opt-Out: Withdraw consent for marketing communications.
Data Portability: Request a copy of your personal data in a structured format.

To exercise these rights or for any questions about your personal data, please contact us using the information provided in Section 8.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.